I'm currently a content designer at JPMorganChase, where for 4 years I've designed tools used by 320K+ employees.
I started in communications, writing for and aligning people across a very large company. The job was always about clarity: what does this audience need, and what's getting in their way?
Over time I noticed the problems weren't only in the words. They were in the structure, the navigation, the way information was laid out. So I started redesigning that too. Now, I am working to transition into product design.
Today I bring both lenses to product work: research to find the real problem, writing to make it understandable, and design to make it usable. And with AI tools, I can build what I design.