JPMC Intranet site update
Designing for Discoverability in a Global Organization
While working as a junior communicator at a global financial institution, I repeatedly heard regional teams struggle to find relevant resources on an outdated intranet. Across 165 locations, employees lacked clear, timely access to content about cultural moments and global observances—often discovering initiatives too late or not at all.
Client
JPMorganChase
Services
User Research UI & UX Design
Industries
Financial Services
Date
May 2024
I conducted focus groups with 15 employees and communications partners across Chicago, Bengaluru, and Singapore, alongside a content audit. Findings showed content was organized for creators, not users—overwhelming pages, buried resources, and limited regional relevance.
I redesigned two intranet pages using a card-based system that reduced cognitive load and improved scannability. The solution drove a 20% increase in content findability, supported 20% higher event participation, and scaled across all regions.
Key Takeaway
Strong UX isn’t about adding more—it’s about organizing better and advocating for users with data-backed decisions.