What is Your Limit?
Improving peer-to-peer payment platforms
After hitting a Zelle transfer error in the Chevron Federal Credit Union app—without knowing my daily limit—I questioned why such critical information was hidden. Research confirmed this wasn’t an edge case: surveying 132 users revealed that 77% didn’t know their daily sending limits, and 31% of those who checked struggled to find them. Competitive analysis showed most banks rely on reactive, error-first patterns that frustrate users rather than guide them.
Client
Personal project
Services
Visual Design UX Writing
Industries
Financial services
Date
May 2025
I redesigned CFCU’s Zelle error experience to balance transparency with simplicity. The updated microcopy clearly states the daily timeframe, displays the actual limit, and offers actionable next steps, turning a dead end into an educational moment.
This approach improves awareness without cluttering the interface. Next, I’ll validate the design with the original participants to measure confidence and clarity gains.